Pharmacy Tech Support Call Center Representative (Home-Based) Job at IQVIA, New Providence, NJ

  • IQVIA
  • New Providence, NJ

Job Description

IQVIA seeks a remote pharmacy support representative to handle patient assistance program inquiries via phone, email, and fax. The role involves processing payment assistance requests, activating cards, verifying eligibility, and resolving claim rejections for pharmacy support services.

Responsibilities

  • Field customer support requests via telephone, email, fax, and other channels
  • Assess issues and provide first-level problem resolution for pharmacy users
  • Document resolution details and escalate unresolved cases to appropriate teams
  • Suggest operational improvements to management when needed
  • Work 40 hours weekly across specified EST shift windows

Requirements

  • High school diploma or equivalent
  • Pharmacy technician experience required
  • HIPAA certification
  • 3+ years call center experience preferred
  • Medical claim processing experience preferred
  • Bilingual English/Spanish preferred
  • Currently working on IQVIA PSS contracted role

Compensation: $18.00 per hour

Job Tags

Hourly pay, Remote work, Shift work

Similar Jobs

Pavago

Executive Assistant Job at Pavago

 ...Executive Assistant (EA) Remote | U.S. Hours | Calendar, Travel, Executive Support Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility required) About the Role Were hiring a high-performing Executive Assistant to... 

TransDirectUSA

Local CDL Driver Job at TransDirectUSA

TransDirectUSA is seeking a Local CDL A Driver to support reliable, customer-focused freight delivery within regional routes. In this role, you will safely operate a CDL A tractor-trailer, complete timely pickups and deliveries, and follow all DOT and company safety standards... 

Cognatio Solutions

Sales Development Representative Job at Cognatio Solutions

 ...Job Description Sales Development Representative \n \n Were a well-funded, early-stage startup looking for a driven, personable, and ambitious Sales Development Representative (SDR) to help fuel our growth in the US market. \n \n This is a great opportunity... 

CSX

Freight Conductor - Columbus, OH Job at CSX

 ...locomotive equipment using remote control device Comprehend color and/or hand signals and systems Review instructions from yardmasters, dispatchers, and other transportation employees, and discuss with locomotive engineer Miscellaneous activities and responsibilities... 

Sowela

Environmental Scientist Job at Sowela

 ...Recovery Act of 2024? Do you enjoy working in a collaborative, dynamic environment? CalRecycle is seeking an enthusiastic Environmental Scientist to join our talented team that is passionate to work in Textiles Unit!Position DescriptionUnder the direction of the Senior...