Contact Center Agent - Full Time - Remote Job at Human Coalition, Plano, TX

  • Human Coalition
  • Plano, TX

Job Description

Contact Center Agent

The Contact Center receives and responds to phone calls, chats & web communication with clients seeking pregnancy services. The ultimate goal is to provide assistance with program resources, schedule sonograms and offer counseling services. We service pregnancy resource centers throughout the country and we are the primary contact for our Women's Care Clinics. Contact Center Agents help women who are facing an unplanned pregnancy to receive all of the testing and information they need to make an informed LIFE decision about their pregnancy.

Essential Functions:

  • Answer inbound calls/chats
  • Utilize the CRM database (Salesforce)
  • Listen attentively
  • Set appointments
  • Attend to appointment reschedules and reminders

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

  • Passionately aligned with the mission and vision of Human Coalition
  • Excellent communication skills
  • Self-motivated, able to multitask and goal focused
  • Service oriented
  • Excellent computer skills
  • Able to work well in a team environment
  • Adaptable to change

Education and Experience:

  • Sales experience preferred
  • Background in counseling, pro-life, crisis center helpful
  • Bilingual (English & Spanish speaking)

Schedule/Hours:

  • Monday-Thursday: 12-8pm CST, Friday: 12-6pm CST (open to a split shift, but end of shift must end at 8pm CST)

EEO Statement: Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, marital, disability, or veteran status.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Human Coalition

Job Tags

Full time, Shift work

Similar Jobs

CompHealth

Travel Speech Language Pathologist (SLP) - $1,952 to $2,095 per week in Centreville, MD Job at CompHealth

 ...meetings ~ School system setting -- pre-k through 2nd grade ~ Previous school experience preferred ~ CCC-SLP required -- SLP-As not accepted ~ No teletherapy -- in-person only ~ We provide complimentary housing and travel ~ We arrange and cover costs for... 

Remote DXB

Remote Accounts Payable Specialist Job at Remote DXB

 ...Simera Professional is seeking a meticulous Accounts Payable Specialist to process invoices and payments in a remote environment. You will review vendor documents, match invoices to POs, and maintain accurate records. This role supports month-end close and audits,... 

Progressive Roofing

Metal Commercial Roofer Job at Progressive Roofing

 ...Metal Commercial Roofer Progressive Roofing is growing and looking for the best of the best roofing professionals! Are you looking for year round work and growth opportunity? If the answer is yes, then we want to meet with you!! Skills/Qualifications needed... 

Cynet Health

Travel Nurse RN - Operating Room - $3,140 per week in San Francisco, CA Job at Cynet Health

 ...patients in the assigned area. Develop and coordinate an interdisciplinary plan of care. Incorporate psychological, sociocultural, spiritual, economic, and lifestyle factors. Foster and maintain collaborative relationships with patients, families, and healthcare... 

Re-krut Services

Virtual Executive Assistants all US States (1099 Employees 1 year ) Job at Re-krut Services

 ...Company Description Please send resume Job Description We have an immediate needs for many Remote/Virtual- Executive Assistant to work from home. You can live in any United StatesMust be a citizen and have excellent communicative skills We have many...